In this era of globalization, communication is one of the most important thing. Communication
can go through internet and telephone and create an easier life. Telecommunications have a big
impact on the world. Telecommunication also has a big impact in Indonesia. Indonesians
nowadays tend to rely on the easier way of telecommunication and the usage of cellular phone is
keep increasing year by year. It means that a telecommunication company in Indonesia has a big
chance to keep growing and developing their business. PT Lintas Indonesia. as one of the
telecommunication company in Indonesia has a big opportunity to utilize the current condition.
Yet, based on preliminary study that has been done there was an uneven workload distribution
between employee and decreasing motivation for several employee.
Therefore, to prevent any worse situation this research was conducted. This research objective is
to conduct workload analysis to solve the uneven workload distribution between employees. By
focusing on time workload, researcher used work sampling with direct observation where the
researcher directly saw the company’s activity to provide an accurate data. The work sampling
method was conducted by using observation form. Observation form was formulated by combined
the job description that has been arranged by company for productive activities and some
allowances and inhabiting activities that stated by managers for non-productive activities. Then,
the workload calculation was done by using formula in Microsoft Excel.
The result of the workload calculation shows that there is an uneven distribution of workload in
PT. Lintas Indonesia. As the calculation has finished, the data was analyzed to know the causes
of each workload condition. In order to prevent worse situation, there are some recommendations
for the company that probably fit, based on each employee current workload.