Perpustakaan Digital ITB

Technology can be very difficult to understand, IT Department is a single most helpful tool for anything technology related. The IT Department, in this case is IT Help Desk, can help the user with anything from hardware or software issue resolution. It could also supply the user with training that necessary to operate or maintain the user’s hardware or software. The IT Help Desk can also help the users obtain new hardware or software packages, if needed. The problem arises if the IT Help Desk staffs are limited while the user’s problem rises in a big number. This paper is aimed to help the users in order to solve their Computer problem. Therefore it needs one media as the bridge between IT Help Desk and user to help the user can solve the trivial computer problem. This software could guide the user to identify what the problem is and give a solution by using rulebased reasoning in term of forward-chaining of inference engine. Furthermore, it could also be an efficient way to reduce the IT Help Desk job.