Perpustakaan Digital ITB

Banking conditions today are very vulnerable to er rors, which it can be avoided by the good and right procedure. To avoid system er ror or human error is usually company will build a business plan for making the process work plan. Standard operating procedure consists of a set of instructions having the force of landing, and covers the operating characteristics that lend themselves to a standard procedure definite without losing effectiveness. Standard Operating Procedures and policies can act as an effective catalyst to increase organizational performance and improve results. Every good quality system based on standard operating procedures (SOP). The development and use of SOPs are an integral part of a successful quality system as it provides individuals with the information to perform a job properly, and facilitates consistency in the quality and integrity of a product or end-result. SOPs are intended to be specific to the organization or facility whose activities are described and assist that organization to maintain their quality control and quality assurance processes and ensure compliance with governmental regulation. With the condition of PT XYZ is cur rently developing to be a larger bank, the standard procedure must needed where the procedure adapted from global policy and adjusted to the rules contained in Indonesia. Standard operating procedures and regulations are required by almost all types of business, in which PT XYZ was implementing the same thing. Standard procedures and policies are required by the rules of PT XYZ, due to control the activities-routine activities of the bank. In addition to the standard procedures, the bank is expected employees to do their job in accordance with the procedures-procedures that already exist and do not deviate from these procedures. Expected by the good standard procedure of PT XYZ can provide a better service to the clients. It also can run the company business accordance with regulation-regulation of Bank Indonesia.