2018_EJRNL_PP_SOFIA_LUNDMARK_1.pdf
Terbatas Erlin Marliana Effendi
» ITB
Terbatas Erlin Marliana Effendi
» ITB
This article draws on data from a participatory design project developing
services for online youth counselling. It investigates the outcomes and
contingencies of participation for stakeholders and how they make sense of their
experiences of participating in a design project. The findings show how
counsellors involved in a design process develop new skills and knowledge as
their roles and work practices change over time. The study is longitudinal, and
addresses temporal aspects of participation, and in particular what happens
when design efforts come to an end. It is found that a participatory design
project that fails with respect to its explicitly stated goals may still have positive
secondary outcomes due to engagement and process of situated learning among the participants