Perpustakaan Digital ITB

In this era of globalization, communication is one of the most important thing. Communication can go through internet and telephone and create an easier life. Telecommunications have a big impact on the world. Telecommunication also has a big impact in Indonesia. Indonesians nowadays tend to rely on the easier way of telecommunication and the usage of cellular phone is keep increasing year by year. It means that a telecommunication company in Indonesia has a big chance to keep growing and developing their business. PT Lintas Indonesia. as one of the telecommunication company in Indonesia has a big opportunity to utilize the current condition. Yet, based on preliminary study that has been done there was an uneven workload distribution between employee and decreasing motivation for several employee. Therefore, to prevent any worse situation this research was conducted. This research objective is to conduct workload analysis to solve the uneven workload distribution between employees. By focusing on time workload, researcher used work sampling with direct observation where the researcher directly saw the company’s activity to provide an accurate data. The work sampling method was conducted by using observation form. Observation form was formulated by combined the job description that has been arranged by company for productive activities and some allowances and inhabiting activities that stated by managers for non-productive activities. Then, the workload calculation was done by using formula in Microsoft Excel. The result of the workload calculation shows that there is an uneven distribution of workload in PT. Lintas Indonesia. As the calculation has finished, the data was analyzed to know the causes of each workload condition. In order to prevent worse situation, there are some recommendations for the company that probably fit, based on each employee current workload.