digilib@itb.ac.id +62 812 2508 8800

In this final project, will be explained more detail steps of operational risk management in X Company. Start with risk identification that will be happened in the future and will be affect to company's service, comfortableness and safety to customer, risk measurement for the frequency of risk and also the financial impact, and then continue by make risk matrix in order to facilitate the setting of risks prioritize, and the last is determine the best strategy to face all of the risks that bound to X Company. The result of this research hoped for every company, especially PT. X to become more aware to risks that will be faced by the company and in the end will be implementing risk management in order to get better company's performance.