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2009 TA PP NATHAN SIMATUPANG 1-COVER.pdf

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2009 TA PP NATHAN SIMATUPANG 1-BAB 1.pdf
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2009 TA PP NATHAN SIMATUPANG 1-BAB 2.pdf
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2009 TA PP NATHAN SIMATUPANG 1-BAB 3.pdf
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2009 TA PP NATHAN SIMATUPANG 1-BAB 4.pdf
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2009 TA PP NATHAN SIMATUPANG 1-BAB 5.pdf
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2009 TA PP NATHAN SIMATUPANG 1-PUSTAKA.pdf
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The objectives of this research are to measure the product and service quality of BlackBerry based on Garvin's and Parasuraman's theories, finding the costumer gap from the differences of expectation and perception opinions and give recommendation if the result is below the costumer expectation.