135 References Branch, R. M. (2009). Instructional Design: The ADDIE Approach. Springer. Chao, Y. P., Chou, Y. C., & Lai, W. H. (2017). AHP competency model in the service chain industry. Advances in Management & Applied Economics, 7(3), 1-20. Creswell, J. W. (2007). Qualitative inquiry and research design: Choosing among five approaches (2nd ed.). Thousand Oaks, CA: Sage Publications. Dick, W., Carey, L., & Carey, J. O. (2015). The Systematic Design of Instruction. Pearson. Gallardo-Gallardo, E., Dries, N., & González-Cruz, T. F. (2013). The meaning of ‘talent’ in the world of work. Human Resource Management Review, 23(4), 290–300. https://doi.org/10.1016/j.hrmr.2013.05.002 Garavan, T. N., Carbery, R., & Rock, A. (2012). Mapping talent development: Definition, scope and architecture. European Journal of Training and Development, 36(1), 5-24. https://doi.org/10.1108/03090591211192601 Grant, R. M. (2003). Strategy, capabilities, and business unit performance: A survey of manufacturing firms. Strategic Management Journal, 24(3), 187-204. https://doi.org/10.1002/smj.292 136 Haskins, M. E., & Shaffer, G. R. (2010). A talent development framework: Tackling the puzzle. Development and Learning in Organizations, 24(1), 13-16. https://doi.org/10.1108/14777281011010460 Kafetzopoulos, D. (2023). Talent development: A driver for strategic flexibility, innovativeness and financial performance. EuroMed Journal of Business, 18(2), 296–312. https://doi.org/10.1108/EMJB-02-2022-0042 Kaliannan, M., Darmalinggam, D., Dorasamy, M., & Abraham, M. (2023). Inclusive talent development as a key talent management approach: A systematic literature review.