PROCESS PERFORMANCE A NALYSIS USING BPMN 2.0 AND IGRAFX SIMULATION SOFTWARE TO IMPROVE THE STANDARD OPERATING PROCEDURE IN SEA-SON COMPANY FINAL PROJECT By: Azalea Triza Juliane 19214019 Bachelor of Entrepreneurship Program School of Business and Management Institut Teknologi Bandung 2018 i APPROVAL PAGE PROCESS PERFORMANCE ANALYSIS USING BPMN 2.0 AND IGRAFX SIMULATION SOFTWARE TO IMPROVE THE STANDARD OPERATING PROCEDURE IN SEA -SON COMPANY By Azalea Triza Juliane ID No: 19214019 A Final Project in Partial Fulfilment of the Requirement for the Degree of Bachelor of Entrepreneurship Bachelor Program of Entrepreneurship School of Business and Management Institut Teknologi Bandung January 24, 2018 Approved By Desy Anisya Farmaciawaty, S. SI, MORMSC NIP. 198012272005012006 ii PROCESS PERFORMANCE ANALYSIS USING BPMN 2.0 AND IGRAFX SIMULATION SOFTWARE TO IMPROVE THE STANDARD OPERATING PROCEDURE IN SEA-SON COMPANY Azalea Triza Juliane 19214019 Desy Anisya Farmaciawaty, S. SI, MORMSC ABSTRACT SEA-SON Company is a growing culinary Small and Medium Enterprise that focused in processed fish product, the product is Furikake rice seasoning. Currently, the company is facing problems especially in production process. The long-time production makes the company production process inefficient, it is implied to not maximal production and affect the financial condition. Therefore, the author raises this problem to a research to find the solution that can solve this problem through data collecting and analysis. The objective of the research is to find the efficient business process to make a fixed standard operating procedure for the production process. By using business process management notation 2.0 and simulation with the help of iGrafx, a process analysis software, author analyses the bottleneck of the process and find the more efficient process with shorter time and low cost. To get the data, author does the observation to the SEA-SON company to get the current condition business process and interview to the benchmark company which is a home industry, Abon H. Anung for comparison. The current condition of the business process is being analysed and simulated. By seeing the simulation result it can be known that the current process is not efficient, the production time is long and most of it is idle time. Then author eliminates and changes the unnecessary activities from the process to make it efficient. Then the improvement scenario is being simulated. The lesson learned that we get from benchmark is that to make the processed product such as Abon and Furikake need a long-time process, but how to utilized the long-time process is the key. From the analysis, the result is that the new process is 65% faster and more efficient than the current process. It proves that the changes in business process will affect the efficiency of production also reduces the production cost and increases the productivity. Keyword: Production Efficiency, Business Process, BPMN 2.0, Simulation iii ANALISIS TERHADAP KINERJA PROSES MENGGUNAKAN BPMN 2.0 DAN PERANGKAT LUNAK SIMULASI IGRAFX UNTUK MENINGKATKAN PROSEDUR OPERASI STANDAR DI SEA-SON COMPANY Azalea Triza Juliane 19214019 Desy Anisya Farmaciawaty, S. SI, MORMSC ABSTRAKSI SEA-SON Company adalah Usaha Kecil dan Menengah yang sedang berkembang yang berfokus di makanan olahan dari ikan, produknya adalah Furikake rice seasoning. Saat ini, perusahaan sedang menghadapi masalah khususnya dalam proses produksi. Produksi dengan waktu yang lama membuat proses produksi di perusahaan tidak efisien, ini berimplikasi pada tidak maksimalnya produksi dan mempengaruhi kondisi finansial perusahaan. Maka dari itu, penulis mengangkat masalah ini menjadi sebuah riset untuk menemukan solusi yang dapat menyelesaikan masalah ini melalui pengumpulan dan analisis data. Tujuan dari riset ini adalah untuk menemukan proses bisnis yang efisien untuk membuat prosedur operasi standar yang tetap bagi proses produksi. Dengan menggunakan business process management notation 2.0 and simulasi dengan bantuan software analisis iGrafx, penulis menganalisis bottleneck dari process tersebut dan menemukan proses yang lebih efisien dengan waktu yang lebih singkat dan biaya yang rendah. Untuk mendapatkan data, penulis melakukan observasi di SEA-SON Company untuk mendapatkan kondisi proses bisnis saat ini dan wawancara kepada perusahaan benchmark Abon H. Anung yang merupakan home industry untuk perbandingan. Kondisi proses bisnis saat ini dianalisis dan disimulasi. Dengan melihat hasil simulasi, dapat diketahui bahwa kondisi proses bisnis saat ini tidak efisien, waktu produksinya panjang dan sebagian besarnya adalah waktu tunggu. Lalu penulis mengeliminasi dan merubah aktivitas yang tidak dibutuhkan dari proses untuk membuatnya efisien dan skenario perbaikannya disimulasikan. Pelajaran yang dapat kita ambil dari perusahaan benchmark adalah untuk membuat makanan olahan seperti abon dan Furikake membutuhkan proses yang panjang, namun bagaimana cara memanfaatkan proses yang membutuhkan waktu yang lama itu adalah kuncinya. Dari hasil analisis didapatkan bahwa, dengan proses baru proses produksi menjadi 65% lebih cepat dan lebih efisien dibandingkan dengan kondisi proses saat ini. Ini membuktikan bahwa perubahan di proses bisnis akan mempengaruhi efisiensi produksi juga mereduksi biaya produksi dan meningkatkan produktivitas. Kata Kunci: Efisiensi Produksi, Proses Bisnis, Simulasi BPMN 2.0 iv FOREWORD Firstly, I want to say a big thanks to Allah SWT because of His blessing this final project titled “Process Performance Analysis using BPMN 2.0 and iGrafx Simulation Software to Improve the Standard Operating Procedure In SEA-SON Company”, can be finished due to the completion of the study in Bachelor of Entrepreneurship Program, School of Business and Management, Institut Teknologi Bandung. I also want to give my gratitude to people who always support me in any condition for completing this final project, they are: 1. My parents, Mrs Erna and Mr Yusuf who always support me in every situation morally and materially, for all my best in this blessed given life. 2. Mrs Desy as my supervisor who guides me all the way from the beginning until the very end of this final project, for always gives me insight and new knowledge. 3. My business partner, Yoko who build SEA-SON together with its ups and downs. 4. Mr Wawan from Abon H. Anung who share his experience and company data to support this final project. 5. My Entrepreneur friends: Risa, Selvy, Lidwina, Abby, Aurelia, Nirmala, Mentari, Stefanus, and Desy, who fight together from the very beginning until the final project for support and cheer each other in every situation. 6. My supervisor classmate: Nisa, Dias, and Rifadi, for sharing thoughts and support each other to finish the final project. 7. All lectures, tutors, and SBM staff who give me many knowledge and help me for everything. Hopefully, this final project is not only useful and beneficial for my own interest, but also for the knowledge in operation for any department, and for all the readers.