92 DAFTAR PUSTAKA Ang, S.H., Kotler, P., Leong, S.M. and Tan, C.T., 2004, Manajemen Pemasaran: Sudut Pandang Asia , Jakarta: Gramedia. Cachon, G. and Terwiesch, C., 2006, Matching Supply with Demand, New York: McGraw Hill. Chopra, S. and Meindl, P., 2007, Supply Chain Management, New Jersey: Pearson Prentice Hall. Fisher, M. and Raman, A., 1999, “Managing Short Life-Cycle Products”, Harvard Business School , Vol. 1, dari http://www.ascet.com/documents.asp?d_ID=201. Idris, H.M., 2007, The Use of Information to Increase Responsiveness at PT EDWARD FORRER , Undergraduate Program Final Project, Bandung Institute of Technology. Lee, H.L., Padmanabhan, V. and Whang, S., 1997, “The Bullwhip Effect in Supply Chains”, Sloan Management Review, Vol. 38, No. 3, pp. 93-102. Simchi-Levi, D., Kamisky, P. and Simchi-Levi, E., 2003, Designing and Managing the Supply Chain , Second Edition, New York: McGraw Hill. Tan, K.C. and Shen, X.X., 2000, “Integrating Kano’s Model in the Planning Matrix of Quality Function Deployment”, Total Quality Management, Vol. 11, No. 8, pp. 1141-1151. 93 LAMPIRAN B GAMBAR PROSES BISNIS HULU PROSES DESAIN PROSES FOLLOW UP ORDER PROSES PERSIAPAN BAHAN BAKU 94 PROSES PRODUKSI PROSES SENTUHAN AKHIR 95 PROSES PENGENDALIAN KUALITAS PROSES PENGEMASAN 96 PROSES PENGIRIMAN.