DESIGNING DIGITAL PLATFORM BASED ON KNOWLEDGE MANAGEMENT FRAMEWORK (Case of The Forest Investment Program In The Ministry of Environment and Forestry Republic of Indonesia) THE FINAL PROJECT By: Albert Ricia NIM: 29317455 Master of Business Administration Program School of Business and Management Institut Teknologi Bandung 2019 ABSTRAK Kementerian Lingkungan Hidup dan Kehutanan merupakan salah satu dari 34 Kementerian yang bertanggung jawab untuk sebuah bidang administrasi umum yang berkaitan dengan lingkungan hidup dan masalah kehutanan. Pada tahun 2018, Kementerian Lingkungan Hidup dan Kehutanan melalui Direktorat Jenderal Planologi Kehutanan dan Tata Lingkungan telah mengajukan proposal “Forest Investment Program”. Forest Investment Program (FIP) merupakan program Kementerian Lingkungan Hidup dan Kehutanan yang disusun untuk membantu meningkatkan lahan hijau sebagai paru – paru dunia, meningkatkan efisiensi dan efektivitas pencegahan dan penanggulangan masalah hutan, serta meningkatkan taraf kesejahteraan pada wilayah hutan produksi di Indonesia. Salah satu program kerja yang tertuang di dalam rancangan “Forest Investment Program” ialah membangun platform “Knowledge Management” yang berbasiskan teknologi guna meningkatkan efisiensi dan efektivitas performa masing – masing Kesatuan Pengelola Hutan (KPH). Dalam penelitian ini, peneliti berusaha untuk mengukur tingkat kesiapan implementasi Knowledge Management masing – masing KPH. Metode yang digunakan dalam penelitian ini adalah metode kualitatif dan kuantitatif. Metode qualitatif dilakukan dengan melakukan interview terhadap manajemen proyek FIP. Dan metode kuantitatif dilakukan dengan mengadakan survey kepada perwakilan KPH. Dari metode kuantitatif dan kualitatif, peneliti dapat menyimpulkan bahwa KPH telah siap untuk melakukan implementasi Knowledge Management. Thesis ini juga mengusulkan platform digital berdasarkan perspektif Knowledge Management. Lebih lanjut, rencana implementasi terkait platform digital juga diusulkan. Keywords: knowledge, Knowledge Management, SECI, People-Process-Technology, Digital Platform, Forest Investment Program ABSTRACT Ministry of Environment and Forestry is one of 34 ministry that has responsibility for a general administration that is related to environment and forest issues. In 2018, the Ministry of Environment and Forestry, through Direktorat Jenderal Planologi Kehutanan dan Tata Lingkungan has proposed the “Forest Investment Program”. Forest Investment Program (FIP) is a program that is created to help increase green areas as world lungs, increase the efficiency and effectivity in preventing and solving forest issues, and also to increase the economic power of forest areas in Indonesia. One of the work plans inside the proposal of the “Forest Investment Program” is to build a Knowledge Management Digital Platform to increase each Kesatuan Pengelola Hutan (KPH’s) capabilities. In this study, the author tried to measure the readiness of each KPH to implement Knowledge Management. The method used in this research is qualitative and quantitative methods. Qualitative methods are conducted by interviewing the management of the FIP project. And the quantitative method is by surveying to the representative of each KPH. From the qualitative and qualitative methods, the author can conclude that each KPH is ready to implement Knowledge Management. This thesis also proposes a digital platform based on a Knowledge Management perspective. Furthermore, the implementation plan related to the digital platform is also suggested. Keywords: knowledge, Knowledge Management, SECI, People-Process-Technology, Digital Platform, Forest Investment Program ACKNOWLEDG EMENT Words of full gratitude send to Allah, S.W.T. for His grace. It is because this final assignment can be completed as one of the graduation requirements and finishing the study in the Master of Business Administration Program at Institut Teknologi Bandung. Hopefully, the results of this research can provide a proper solution in implementing Knowledge Management (KM) in the organization. Knowledge Management Digital Platform is needed by the Ministry of Environment and Forestry to maintain and empower the stored knowledge to increase the overall performance of each KPH. On this opportunity, the author likes to state her appreciation and thanks to Mr. Dedy Sushandoyo as a counselor, Bpk Armunanto as the Head of Knowledge Expert, Mr. Poltak Hasiholan Hutabarat, SE., M.Hum as the Person In Charge of Forest Investment Program, Dr. Ir. Suhaeri, B.sc.F., M.Si as Kepala Pusat Data dan Informasi KemenLHK (Kapusdatin), and to all of our friends that can not be mentioned one by one, for their support and prayers so the author can finish the research. Critiques and suggestions as the response for this research are highly appreciated. Hopefully, this research can be useful for those who read it. Jakarta, 28 January 2020 Albert Ricia, S.Kom TABLE OF CONTENTS ACKNOWLEDG EMENT .............................................................................................................. 1 TABLE OF CONTENTS ............................................................................................................... 2 LIST OF FIGURES ........................................................................................................................ 4 LIST OF TABLES ......................................................................................................................... 6 1. CHAPTER ONE: INTRODUCTION .................................... Error. Bookmark not defined. 1.1 Background .................................................................... Error. Bookmark not defined. 1.2 Ministry of Environment and Forestry Profile .............. Error. Bookmark not defined. 1.3 Organization Structure ................................................... Error. Bookmark not defined. 1.4 Business Issue ................................................................ Error. Bookmark not defined. 1.5 Research Objectives ...................................................... Error. Bookmark not defined. 1.6 Research Questions ........................................................ Error. Bookmark not defined. 1.7 Research Limitation ....................................................... Error. Bookmark not defined. 2 CHAPTER TWO: BUSINESS ISSUE EXPLORATION ..... Error. Bookmark not defined. 2.1 Research Process ........................................................... Error. Bookmark not defined. 2.2 Theoretical Framework.................................................. Error. Bookmark not defined. 2.2.1 Knowledge & Type of Knowledge ..................... Error. Bookmark not defined. 2.2.2 Knowledge Management And Its Importance .... Error. Bookmark not defined. 2.2.3 SECI Model ........................................................ Error. Bookmark not defined. 2.2.4 KM Framework (Process, People, Technology) . Error. Bookmark not defined. 2.2.5 Knowledge Sharing ............................................ Error. Bookmark not defined. 2.2.6 Knowledge Management Digital Platform ......... Error. Bookmark not defined. 2.3 Research Method ........................................................... Error. Bookmark not defined. 2.3.1 Quantitative Research Method ........................... Error. Bookmark not defined. 2.3.2 Qualitative Research Method ............................. Error. Bookmark not defined. 3 CHAPTER THREE: BUSINESS SOLUTION ......................