STAKEHOLDER ENGAGEMENT METHODS FOR IMPLEMENTING SUSTAINABLE REVERSE LOGISTICS A CASE STUDY INDONESIAN SMARTPHONE WASTE DISSERTATION In partial fulfilment of the requirements for the Degree of Doctor of Philosophy from Institut Teknologi Bandung By HESTI MAHESWARI Student ID: 39016010 (Doctoral Program of Science in Management) INSTITUT TEKNOLOGI BANDUNG BANDUNG, INDONESIA November 2020 i ABSTRACT STAKEHOLDER ENGAGEMENT METHODS FOR IMPLEMENTING SUSTAINABLE REVERSE LOGISTICS A CASE STUDY INDONESIAN SMARTPHONE WASTE By Hesti Maheswari Student ID: 39016010 (Doctoral Program of Science in Management) Electronic waste (e-waste) processing in Indonesia is dominated by informal groups. Even though traditional processing activities are very dangerous for the environment and health, they still do it because of some economic reasons such as poverty and unemployment. For those who do not have high formal skills or education, the e-waste business is very promising compared to other businesses such as trading vegetables, clothing, or basic necessities. It is not enough just to have a waste management law for managing e-waste, other aspects that must be considered, namely, resource commitment, social culture, technology, and funding. E-waste management must be carried out starting from the upstream, the community as the main source of e-waste to the downstream, the informal business that carries out the e-waste processing. Including manufacturers who contribute greatly to the e-waste dump. Therefore, this research carries the theme of stakeholder engagement methods in overcoming e-waste through the implementation of sustainable reverse logistics (SRL). This research has three objectives, namely mapping the roles, motivations, expectations, and obstacles of each stakeholder; knowing the interaction hierarchies of each stakeholder to the SRL program; and determining the most appropriate method of engagement for each stakeholder to implement the program. To answer research questions, this study uses a mixed-method approach. The qualitative approach is used to collect various information from respondents including the most suitable engagement methods. A quantitative approach is carried out at the confirmation phase. At this phase, this research uses descriptive statistical tests, namely the mean, mode, and geometric mean. In addition, interrater agreement, content validity index, and factorial validity index were also carried out to measure the level of agreement among the stakeholders. There are 33 respondents from the informal group and 2 respondents from the formal e-waste business group; 7 respondents from the government group, 2 respondents from the smartphone manufacturing group; and 363 communities. At the confirmation phase, this study used the same respondents of the informal business group, 3 respondents in the ii manufacturing group, while for the government group consisted of 168 respondents and the community for 134 respondents. This research maps the roles, motivations, and expectations of each stakeholder, as well as the obstacles they face. The results of this mapping become the basis for researchers in formulating engagement methods for each stakeholder. The results of the hierarchical interaction analysis using the AIDA concept show that all stakeholders have good attention to SRL activity. At the second level of the hierarchy, only communities were not interested in supporting the program. In the third level, only the manufacturers' group have a desire in implementing SRL activity.