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APPLYING QUALITY FUNCTION DEPLOYMENT (QFD) AND FAILURE MODE AND EFFECT ANALYSIS (FMEA) TO SUBCONTRACTOR SELECTION IN ISO/IEC 17025 STANDARD

Master Theses from JBPTITBPP / 2017-09-28 16:02:13
Oleh : NOVREZA UTAMA PUTRA - NIM: 23415049 , S2 - Industrial Engineering and Management-FTI
Dibuat : 2017-09-28, dengan 1 file

Keyword : ISO/IEC 17025, quality function deployment (QFD), failure mode and effect analysis (FMEA), readiness of equipment and manpower (RoEM), risk priority number (RPN).

Dalam klausul 4.5 dari ISO/IEC 17025, disebutkan bahwa laboratorium dapat melakukan pekerjaan subkontrak dengan syarat subkontraktor yang ditunjuk harus memenuhi persyaratan agar kualitas produk tetap memenuhi persyaratan customer. Proses pemilihan subkontraktor dapat dilakukan dengan menilai kesiapan peralatan dan tenaga kerja yang terlibat dalam kegiatan produksi. Proses penilaian tersebut telah dilakukan pada penelitian sebelumnya. Di samping itu, faktor lain yang secara signifikan mempengaruhi kinerja laboratorium adalah dengan menilai analisis risiko pada setiap proses produksi di laboratorium, mulai proses pengambilan sampel sampai laporan hasil uji dikirim ke customer. Dalam penelitian ini, peneliti menggunakan pendekatan quality function deployment (QFD) dan failure mode and effect analysis (FMEA) dalam proses seleksi subkontraktor sesuai standar ISO/IEC 17025. Metode ini mampu memberikan gambaran mengenai kinerja laboratorium berdasarkan nilai readiness of equipment and manpower (RoEM) dan nilai risk priority number (RPN) pada proses pemilihan subkontraktor laboratorium.

Deskripsi Alternatif :

In clause 4.5 of ISO/IEC 17025, it outlines the requirements that will be met to ensure the competence of the subcontractor to complete any required test(s) that may impact the quality of results. To evaluate subcontractor competence is usually conducted by assessing the readiness of equipment and manpower involved in production activities. The process of assessing the laboratory by considering the readiness of equipment and manpower of laboratory has been done. However, other factors that significantly affect laboratory performance are to analyze the risk of failure that may occur in every production process in the laboratory, from the process of receiving samples to reports test results sent to the customer. In this study, we apply the quality function deployment (QFD) and failure mode and effect analysis (FMEA) methods for subcontractor selection in ISO/IEC 17025 standard. Our proposed method provides the score of a readiness of equipment and manpower (RoEM) and the risk priority number (RPN) of laboratory for selecting laboratory subcontractor process.

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  • Dr. Andi Cakravastia Arisaputra Raja, S.T., M.T, Editor: Irwan Sofiyan

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