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PENGEMBANGAN MODEL PENERIMAAN PENGGUNA TERHADAP APLIKASI BALANCED SCOREDCARD BERBASIS WEB (Studi Kasus : Badan Koordinasi Keluarga Berencana Nasional)

DEVELOPMENT OF USER ACCEPTANCE MODEL FOR WEB-BASED BALANCED SCOREDCARD APPLICATION (Case Study : The National Family Planning Coordinating Board/BKKBN)

Master Theses from JBPTITBPP / 2017-09-27 15:37:11
Oleh : MUHAMAD KODIR (NIM : 23208076); Tim Pembimbing : Dr. -Ing. Ir. Suhardi , S2 - Informatics
Dibuat : 2010, dengan 9 file

Keyword : Model UTAUT, TAM, User Acceptance

Keberhasilan implementasi sebuah sistem aplikasi ditentukan oleh aspek perilaku sumberdaya manusia dalam menerima dan menggunakan sistem informasi, serta kemudahan dalam menggunakan aplikasi yang dibangun. Unified Theory Of Acceptance And Use Of Technology (UTAUT) dalam kondisi sukarela mampu memprediksi penerimaan pengguna. Dalam lingkungan mandatori, Technology Acceptance Model (TAM) menyarankan variabel attitude digunakan dan menghilangkan variabel behavior intention.


Penggunaan Aplikasi Balanced Scoredcard (BSC) berbasis web yang dimandatorikan kepada karyawan BKKBN perlu dilihat dan dikaji model penerimaannya. Melalui model UTAUT yang dimodifikasi dengan hasil dari beberapa penelitian penerimaan pengguna dalam lingkungan mandatory, maka dilakukan pengembangan model konseptual penerimaan pengguna aplikasi BSC berbasis web dengan menyertakan variabel actual use sebagai variabel dependen, variabel Attitude Toward Using Technology sebagai variabel intervening, dan variabel independennya Anxiety, Top Management Support, Facilitating Condition, Social Influence, Argument for change dan Effort Expectancy diharapkan mampu memprediksi faktor-faktor yang mempengaruhi penggunaan Aplikasi BSC berbasis web di lingkungan BKKBN.


Hasil penelitian yang melibatkan sebanyak 58 responden menunjukkan bahwa secara umum model konseptual yang diusulkan mampu memprediksi faktor-faktor yang mempengaruhi penggunaan aplikasi BSC berbasis web di lingkungan Kantor BKKBN sebesar 75,9%.


Variabel anxiety berpengaruh signifikan terhadap effort expectancy, argument for change juga berpengaruh signifikan terhadap attitude toward using technology, effort expectancy berpengaruh signifikan terhadap attitude toward using technology, facilitating condition berpengaruh terhadap attitude toward using technology dan juga terhadap actual use.


Faktor yang mempengaruhi Actual use secara total efek hanyalah variabel facilitating condition.

Deskripsi Alternatif :

Successful implementation of an application system is determined by behavioral aspects of human resources in receiving and using information systems, and also the ease of use built applications. Unified Theory Of Acceptance And Use Of Technology (UTAUT) in the voluntary condition can predict user acceptance. In a mandatory environment, Technology acceptance Model (TAM) suggests attitude variable and eliminates Behavior Intention variable.


Acceptance model for using web-based Balanced Scored Card (BSC) Application that mandated for BKKBN employees needs to be studied. This research develops a conceptual of user acceptance model for web-based BSC application based on UTAUT model that modified by the results of several studies within the User acceptance of mandatory environtment. This research includes "actual use" as the dependent variable, "Attitude Toward Using Technology" as an intervening variable, and uses independent variables such as : "Anxiety", "Top Management Support", "Facilitating Conditions", "Social Influence", "Arguments for change" and "Effort Expectancy", which expected to be able to predict the factors that influence the use of web-based BSC application in the BKKBN environment.


The results of this research, which involved 58 respondents, indicated that in general the proposed conceptual model can predict the factors affecting the use of web-based BSC application at BKKBN environment for 75,9%.
"Anxiety" affects significantly to "effort expectancy", "argument for change" also affects significantly to "attitude toward using technology", "effort expectancy" affects significantly to "attitude toward using technology", "facillitating condition" affects significantly to "attitude toward using technology", and also to "actual use". "Facilitating condition" is the only factor that influence "actual use" by total effect.

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  • Tim Pembimbing : Dr. -Ing. Ir. Suhardi , Editor: Alice Diniarti

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