Path: Top > S2-Theses > MBA-Technology > 2007

ANALISIS HUBUNGAN BUDAYA KUALITAS DENGAN IMPLEMENTASI PROGRAM PERBAIKAN KUALITAS

ANALYSIS OF THE RELATIONSHIP BETWEEN QUALITY CULTURE AND QUALITY IMPROVEMENT PROGRAM IMPLEMENTATION

Master Theses from JBPTITBPP / 2014-11-11 15:56:28
Oleh : FAHMI ARIF (NIM : 23404029); Pembimbing : DR.Ir.Ubuh Buchara Hidajat , S2 - MBA-Technology
Dibuat : 2007-01-00, dengan 8 file

Keyword : quality culture, quality improvement program.
Kepala Subjek : Management
Nomor Panggil (DDC) : T 658.401 3 ARI

Program perbaikan kualitas, sebagai salah sate faktor esensial dalam menghadapi persaingan, telah banyak diimplementasikan. Program ini merupakan bentuk operasional dari berbagai sistem perbaikan kualitas baik yang menggunakan pendekatan standar seperti ISO 9000 maupun yang menggunakan pendekatan award seperti Deming Prize, Malcolm Balridge National Quality Award dan European Quality Award. Program perbaikan kualitas ini diimplementasikan untuk mengelola proses dalam mencapai dan mempertahankan tingkat kualitas yang diinginkan. Sayangnya implementasi ini sering menemui kegagalan. Salah satu hambatan terbesar yang dihadapi organisasi dalam mengimplementasi program ini adalah hambatan budaya. Telah banyak peneliti yang membuktikan hal ini.

Dalam konteks ini, faktor budaya mengacu pada budaya kualitas yang merupakan bagian terintegrasi dari budaya perusahaan. Budaya kualitas didefinisikan sebagai pola kebiasaan, nilai, kepercayaan dan perilaku dalam memperhatikan kualitas. Dengan diketahuinya bahwa persoalan budaya sering menghambat program ini, muncul suatu dugaan tentang adanya hubungan antara budaya kualitas dengan implementasi program perbaikan kualitas.

Hubungan budaya kualitas dengan implementasi program perbaikan kualitas pada penelitian ini dipelajari melalui studi kasus di PT.A dan PT.B setelah diketahui adanya perbedaan tingkat implemetasi program perbaikan kualitas diantara keduanya. Data tingkat implentasi program perbaikan kualitas yang dibangun dari elemen-elemen ISO serf 9000, Deming Prize, Malcolm Balridge National Quality Award dan European Quality Award, didapatkan melalui wawancara dengan penanggung jawab program perbaikan kualitas di kedua perusahaan.

Identifikasi budaya kualitas dilakukan dengan menganalisis respon kuesioner yang dikumpulkan dari 184 responden di kedua perusahaan. Beberapa variabel yang diambil dari penelitian terdahulu, diketahui tidak valid pada penelitian ini. Pengujian validitas dan reliabilitas mendapatkan hanya 28 dari 40 variabel yang valid pada penelitian ini. Variabel-variabel tersebut kemudian dirangkum menjadi 5 dimensi budaya kualitas dengan analisis faktor. Kelima dimensi tersebut adalah: teamwork, leadership for quality, supplier partnership, people involvement & empowerment dan quality awareness.

Kelima dimensi tersebut merupakan representasi dari budaya kualitas, sehingga perbandingan kondisi budaya kualitas dilakukan dengan membandingkan kondisi dimensi-dimensi tersebut di kedua perusahaan. Perbandingan kondisi budaya kualitas dilakukan dengan pengujian t-student untuk 2 sampel independen. Path hasil pengujian ini kemudian dilakukan analisis untuk melihat hubungan budaya kualitas dengan implementasi program perbaikan kualitas. Hasil analisis menujukkan bahwa pada tingkat budaya kualitas yang lebih tinggi, didapatkan tingkat implementasi program perbaikan kualitas yang lebih tinggi.

Deskripsi Alternatif :

Quality improvement programs, as an essential factor to competitive success, have been implemented widely. These programs are operational forms of various quality improvement systems either in the form of standard system such as ISO 9000 series or award system such as Deming Prize, Malcolm Balridge National Quality Award and European Quality Award. Quality improvement program implemented in order to manage process in achieving and maintaining a consistent desired level of quality. Unfortunately, these implementations were often failed. One of the greatest obstacles faced by the organization attempting to implement the program was the cultural barrier. Many researchers have proven it.

In this context, the cultural factor refers to quality culture as an integrated part of corporate culture. Quality culture had been defined as patterns of habits, values, beliefs, and behaviors concerning quality. Since that was known that cultural problems were often inhibiting the program, we can presume that the relationships between quality culture and quality improvement program were exist.

Relationships between quality culture and implementation of quality improvement program in this research were being investigated by using company A and company B as the case of study after it had been known that there is a different level of quality improvement program implementation. The data of quality improvement program, which was constructed from the elements of ISO 9000 series, Deming Prize, Malcolm Balridge National Quality Award and European Quality Award, are collected by interviewing the persons who have responsibility to the program.

Quality culture identification was done by analyzing questionnaires responds that had been collected form 184 respondents within those two companies. Some quality culture variables taken from previous research were not valid for this research. Validity and reliability analysis found only 28 of 40 variables were valid. These variables then summarized to be 5 dimensions by factor analysis. These 5 dimensions are: teamwork, leadership for quality, supplier partnership, people involvement & empowerment and quality awareness.

Those 5 dimensions are representation of quality culture, so quality culture comparison could be run by comparing those dimensions. Quality culture condition was compared by 2-independent sample t-students test procedure. Some analysis then applied to the comparisons result. From that analysis, the relationships between quality culture and implementation of quality improvement program were found. The analysis shows that at the higher quality

Beri Komentar ?#(1) | Bookmark

PropertiNilai Properti
ID PublisherJBPTITBPP
OrganisasiS
Nama KontakUPT Perpustakaan ITB
AlamatJl. Ganesha 10
KotaBandung
DaerahJawa Barat
NegaraIndonesia
Telepon62-22-2509118, 2500089
Fax62-22-2500089
E-mail Administratordigilib@lib.itb.ac.id
E-mail CKOinfo@lib.itb.ac.id

Print ...

Kontributor...

  • Pembimbing : DR.Ir.Ubuh Buchara Hidajat


    Scanner: Alice Diniarti; 2008-01-30.
    , Editor: PKL-SMK

File PDF...